Reference

Privacy Policy for Your Account

Mahjong Ways, Live Dealer Lobby and Crash Games sit behind an account flow where we collect only the details needed to create access, verify wallet activity and keep…

Account dataCookie choicesWallet checksSupport records
bayarjitu Privacy Policy for Your Account
CONTACT ROUTES

Privacy Help Without Waiting

Privacy questions should not feel buried behind the lobby. Our support team is available from 09:00 to 01:00 WIB through live chat, WhatsApp and email, and we route account-data requests separately from…

Live chat Use live chat for quick privacy checks during 09:00 to 01:00 WIB. We may ask for your account email and recent login device before discussing personal data, so the reply stays tied to you.
WhatsApp Send a WhatsApp message when you need a record of your privacy request on mobile. Do not send card photos or unrelated documents unless our team asks for a specific verification step.
Email Email is better for correction, deletion or access requests that need a written trail. Include your username, registered email and the exact data point you want us to check or amend.
HANDLING RULES

How We Handle Privacy Requests

We keep privacy handling practical: collect what the account flow needs, protect access with session checks, and remove or correct records when our process allows it.

Account creation

When you open an account, we store the details you submit, such as username, email, phone number and password status. We use them for login, recovery checks and privacy replies tied to your identity.

Wallet records

DANA, OVO, GoPay and QRIS activity creates reference data we need to match deposits and withdrawals. We keep the payment trail separate from chat messages unless a support case requires both.

Device sessions

Mobile and browser sessions may record IP address, device type, login time and cookie ID. These details help us flag unusual access, such as a new device entering right after a password change.

Cookie controls

Cookies keep your session active, remember basic display choices and help us see when a page fails to load. You can clear cookies through your browser settings, then log in again if needed.

Retention checks

We keep records only for operational, account, payment and legal needs, then reduce or remove data when it is no longer required. Some wallet references may remain longer for reconciliation and dispute handling.

Change requests

Ask us to correct account details, review stored contact data or explain why a record is kept. We may verify your email, phone number or recent wallet reference before making any change.

Questions About Your Data

These answers cover the privacy questions we hear most often before and after account creation. If your question involves a specific login, wallet reference or support conversation, contact us with the account email so we can check the correct record.

We collect the account details you enter, such as username, email, phone number and password status. We also record session data, including login time and device type, so access and privacy replies match your account.

Yes. Each wallet action creates a payment reference, time stamp and status record. We use those details to match your balance, verify withdrawals and answer disputes without exposing unrelated account data.

Yes. Contact live chat, WhatsApp or email from 09:00 to 01:00 WIB and state what needs correction. We may confirm your registered email, phone number or recent wallet reference before changing the record.

Cookies help keep you signed in, load pages correctly and remember basic session choices. You can clear them in your browser settings, but you may need to log in again and verify the device.

We share only the data needed to process or verify a transaction, such as a payment reference or status check. DANA, OVO, GoPay and QRIS may also process data under their own service terms.

Send an email from your registered address with your username and the data range you want checked. We may ask one extra verification question before preparing a response for the correct account.

We keep account, payment and support records only while needed for operational, dispute and legal purposes. After that, we reduce or remove data when our process allows, subject to rules that may apply.